We will always try to ship your order within 1 business day from that you've made your order. Orders placed on weekends and holidays will be shipped the next business day. Delivery costs will depend on the volumetric weight.
IMPORT DUTY AND CUSTOM FEES
Some countries may have additional duties, taxes, or other charges applied through customs. We do NOT cover those costs and advise that you contact your country's customs office if you are unsure of what they may be.
24 KILATES ONLINE SALES are final. We will NOT accept return or refund the item(s) except the case of factory defected only.
For domestic order, items can be exchanged in case of the sizes doesn't fit must be returned in perfect, unworn, new condition with full original tags attached. You must first contact us explaining your reasons. Packages sent without contacting beforehand will not be accepted. Note that you must ship the item back to us within 5 calendar days from the date you received the product.
For any returned items you will not be refunded the original cost of shipping, and you are responsible for the cost of returning the item to us. Make sure to use a reputable shipping company with tracking information or proof of postage as we are not responsible for lost or stolen packages.
24 Kilates (Thailand) Ltd.
11 Soi 13 Seri 2 Rd., Huamark, Bangkapi
Bangkok, Thailand 10250
T. +66(0)89 333 2424
We need to see your item in order to determine whether is a complaint or not. Please contact us and we will do our best. Please note that we do not replace shipping costs.